How To Know Refurbished Samsung Galaxy S24 Ultra? – Complete Guide

How To Know Refurbished Samsung Galaxy S24 Ultra

The allure of the Samsung S24 Ultra is undeniable, with its cutting-edge features and sleek design. However, the dilemma of choosing between a refurbished and a new device can be perplexing. Fear not, as this guide equips you with the tools to confidently discern a refurbished S24 Ultra from its brand-new counterpart.

Visual Inspection: The First Line of Defense

Box Tales

A pristine, sealed box with all original contents is a strong indicator of newness. Worn packaging, missing items, or generic replacements raise red flags.

Surface Scrutiny

Examine the phone meticulously for scratches, scuffs, or dents. While minor blemishes can occur during transport, significant wear and tear is more likely on a refurbished device.

Factory Freshness

New S24 Ultras boast a uniform, high-quality finish. Uneven textures, mismatched colors, or visible glue marks suggest potential repairs or replacements on a refurbished unit.

Port Peek

Check the charging port and headphone jack for dust and debris. A clean, unused port points towards a new phone, while grime buildup may hint at prior use.

Software Sleuthing: Uncovering Hidden Clues

IMEI: The Phone’s Fingerprint

Dial *#06# to reveal the International Mobile Equipment Identity (IMEI) number. Check IMEI to see if the phone’s history is clean and matches the seller’s claims.

Warranty Woes

New S24 Ultras come with a standard one-year warranty. A significantly shorter warranty or none at all is likely a sign of a refurbished device.

Software Scrutiny

Navigate to Settings > About Phone > Software Information. Look for inconsistencies in build numbers, security patches, or Android versions, which could indicate parts replacements or software tampering.

Cycle of Life

Download apps like “Battery Life” or “AccuBattery” to reveal the battery’s “cycle count.” A high cycle count on a supposedly new phone raises suspicion.

Directly from the Source: Consulting the Experts

Samsung Support

Contact Samsung customer support and provide the IMEI number to confirm the device’s original or refurbished status.

Seller Scrutiny

Research the seller’s reputation and reviews. Established retailers and reputable online platforms are less likely to misrepresent refurbished phones.

Beyond the Basics: Advanced Techniques

Hidden Diagnostics

Dial *#7355# on your S24 Ultra to access a hidden menu for running tests on components like speakers and sensors. Malfunctions could indicate past repairs on a refurbished unit.

Third-Party Tools

Apps like “Phone Info*” and “Device Info HW+” delve deeper into hardware and software details. Analyze specifications and compare them to official Samsung listings to uncover discrepancies revealing a refurbished device.


Although refurbished phones can offer significant savings and often come in excellent condition, transparency and informed decision-making are crucial. By employing these investigative techniques, you can confidently navigate the S24 Ultra market and make the perfect choice, whether new or refurbished, with complete peace of mind.

Frequently Asked Questions

Is it safe to buy a refurbished Samsung S24 Ultra?

Yes, it can be safe if you follow thorough inspection techniques and purchase from reputable sellers or platforms.

Are refurbished phones as good as new ones?

Refurbished phones can be in excellent condition, offering significant savings. However, transparency and reliable sellers are key factors.

How can I check the IMEI number on my Samsung S24 Ultra?

Dial *#06# on your phone to reveal the IMEI number.

What warranty should come with a new Samsung S24 Ultra?

New S24 Ultras typically come with a standard one-year warranty.

Can Samsung customer support confirm if my phone is refurbished?

Yes, by providing them with the IMEI number, Samsung customer support can access the device’s purchase history and confirm its status.


Author Disclaimer

Myself Eli, I am a professional content writer specializing in Samsung mobile devices, particularly the S24 Ultra. My writings are based on my personal testing and experiences with these devices. While I strive to provide accurate and reliable information, readers should be aware that technology can evolve, and my opinions and assessments may change over time. Please use the information in my blogs as a reference, but always make your own informed decisions when it comes to purchasing and using Samsung mobile products.

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